Record#
EV ID |
EV-0370 |
Institution |
HM Land Registry (Independent Complaints Reviewer) |
Matter |
Independent review of HM Land Registry complaint handling |
Route / regime |
Email · complaint |
Their reference |
ICR/090/26 |
Request date |
26 Sep 2026 |
Statutory deadline |
No statutory deadline applies |
Deadline |
no statutory deadline |
First reply (not an acknowledgement) |
9 Oct 2026 |
Days waited |
13 |
Response class |
complaint outcome |
Exemptions cited |
none cited |
Redirected to |
— |
Fees or charges named |
— |
Messages |
5 sent · 5 received (2 acknowledgements only) |
Attachments from the institution |
2 archived |
About this page type → Read the Docs · All requests (disclosure record) · Dartboard: disclosure record
Timeline#
Date |
Direction |
Class |
Summary |
Copy |
|---|---|---|---|---|
26 Sep 2026 |
→ to institution |
internal review request |
Requests independent review of HM Land Registry’s handling of a complaint concerning historic registration of land at Great House Farm. |
|
27 Sep 2026 |
→ to institution |
internal review request |
Sets out six numbered complaint points about the first-registration file, an unlisted root-of-title document, and inconsistent title closure dates. |
|
28 Sep 2026 |
← from institution |
acknowledgement only |
Acknowledges receipt of complaint correspondence and confirms allocation of reference ICR/090/26 for investigation. |
|
28 Sep 2026 |
→ to institution |
clarification given |
Adds four further points, including a website reference, a corrected chronology, and a preservation request for the investigation officer. |
|
29 Sep 2026 |
← from institution |
acknowledgement only |
Confirms the four additional points and a separate preservation notice have been placed on file for investigation. |
|
9 Oct 2026 |
← from institution |
correspondence (no disclosure) |
Forwards a letter from the investigations officer dated the same day, with no further text in the message body. |
email · text · 2026-10-09_icr_hmlr-complaint-icr-090-26 (WB-0031) |
10 Oct 2026 |
→ to institution |
request |
Poses four specific questions on the root deed, notice to occupiers, the 1987 amalgamation, and possible alteration under land registration law. |
|
12 Oct 2026 |
← from institution |
correspondence (no disclosure) |
Resends the letter of 9 October 2026 after noting it may not have been received previously. |
email · text · 2026-10-09_icr_hmlr-complaint-icr-090-26 (WB-0031) |
20 Oct 2026 |
→ to institution |
request |
Asks the reviewer to reconsider three record-based questions and requests written confirmation if the decision is final. |
|
21 Oct 2026 |
← from institution |
complaint outcome |
Confirms that the decision not to investigate further is final. |
Attachments (Wayback archive)#
9 Oct 2026: 2026-10-09_icr_hmlr-complaint-icr-090-26-letter.pdf — WB-0031 (166 KB)
12 Oct 2026: 2026-10-09_icr_hmlr-complaint-icr-090-26-letter.pdf — WB-0031 (166 KB)
Note: Independent Complaints Reviewer accepted the referral, exchanged clarifications, and ultimately confirmed its decision not to investigate further as final.