Record#
EV ID |
EV-0492 |
Institution |
Welsh Government / Cadw |
Matter |
Formal complaint about 1988 listing assessment handling |
Route / regime |
Email · complaint |
Their reference |
#628635887 |
Request date |
17 Sep 2026 |
Statutory deadline |
No statutory deadline applies |
Deadline |
no statutory deadline |
First reply (not an acknowledgement) |
30 Sep 2026 |
Days waited |
13 |
Response class |
correspondence (no disclosure) |
Exemptions cited |
none cited |
Redirected to |
— |
Fees or charges named |
— |
Messages |
5 sent · 4 received (2 acknowledgements only) |
Attachments from the institution |
0 archived |
About this page type → Read the Docs · All requests (disclosure record) · Dartboard: disclosure record
Timeline#
Date |
Direction |
Class |
Summary |
Copy |
|---|---|---|---|---|
17 Sep 2026 |
→ to institution |
complaint |
The requester lodges a formal complaint about Cadw’s handling of the 1988 listing assessment, citing a 1982 GGAT consultation letter. |
|
20 Sep 2026 |
→ to institution |
complaint |
The requester re-serves the formal complaint after delivery failures and asks for a complaint reference to be issued. |
|
22 Sep 2026 |
→ to institution |
complaint |
The requester supplements the earlier complaint with additional matters concerning planning and archival evidence. |
|
27 Sep 2026 |
← from institution |
acknowledgement only |
An automated reply acknowledges receipt of the requester’s email to the Welsh Government. |
|
30 Sep 2026 |
→ to institution |
complaint |
Requester restates a stage-one complaint about Cadw’s 1988 assessment and requests a written decision and record confirmation. |
|
30 Sep 2026 |
← from institution |
acknowledgement only |
Automatic out-of-office reply confirming the recipient will deal with emails after a stated return date. |
|
30 Sep 2026 |
← from institution |
correspondence (no disclosure) |
Complaints Advice Team outlines complaint policy scope and states relevant officials will respond directly. |
|
21 Oct 2026 |
← from institution |
correspondence (no disclosure) |
The official replies to four complaint emails: Cadw has no separate complaints process, the complaints team replied on 30 September that it cannot investigate, and there is nothing further to add without contemporary evidence. |
|
21 Oct 2026 |
→ to institution |
chase |
The requester follows up. |
Note: A formal complaint was re-served and acknowledged, with policy scope clarified by the complaints team.